What's up with SOG??

Re: What's up with SOG??

feeds@yuku.com (m1 talker) — Tue, 14 Apr 2009 12:14:36 GMT

I have always had good luck ordering from SOG, but on the phone once, I did end up to talking to some gal that was pretty snotty to me. But a person gets to thinking that these outfits are large companies that employ a lot of people. They are not. In fact some of them only have maybe four people on the staff, or maybe six or so. Sometimes the order taker is also the person who pulls the item out of stock to send to the person shipping it. And some contract to outsiders to maintain their web...

Re: What's up with SOG??

feeds@yuku.com (600racer) — Tue, 14 Apr 2009 10:27:38 GMT

I called SOG early this am and finally talked to Crystal. She was going to pass my information along to whoever makes the internet changes. We'll see what happens. At least I got to talk to a person.

All in all, I think most companies have done a good job getting orders out considering the sudden jump in sales since the election. Just remember to not take out your frustration out on the person who answers the phone. Most of the time they just work there.

Re: What's up with SOG??

feeds@yuku.com (glock40man) — Sun, 12 Apr 2009 23:07:33 GMT

Well Dennis,you would be surprised to know how many of us 'multitask"with a laptop.in that small room ! Time is money you know !

Re: What's up with SOG??

feeds@yuku.com (VIS35) — Sun, 12 Apr 2009 22:54:05 GMT

Dennis, perhaps a lap-top 'puter and wireless will replaced throne room catalog reading.

Re: What's up with SOG??

feeds@yuku.com (empirearms) — Sun, 12 Apr 2009 22:30:37 GMT

usernamehasbeentaken wrote:
quote -
"Big,expensive ads,showing lots of items,but when you try to place a order,they don't have squat"

Please remember that all ads in "Shotgun News" and Gun List" must be submitted six weeks in advance of publication-date, which means that by the time the paper is published many of the items will already be SOLD OUT.

Another reason why...

Re: What's up with SOG??

feeds@yuku.com (usernamehasbeentaken) — Sat, 11 Apr 2009 19:50:39 GMT

quote -
"Big,expensive ads,showing lots of items,but when you try to place a order,they don't have squat"

Amen!
any company that does this on a continuous basis runs the risk of acquiring a 'reputation' of poor CR
and once acquired, may prove financially fatal
that's too bad, as many here remember how SOG used to be
Bob

Re: What's up with SOG??

feeds@yuku.com (glock40man) — Sat, 11 Apr 2009 10:52:54 GMT

This has happened to me with several other venders. If you don't have the product,take it off the website ! Don't punch the customers credit card and place it on back order. This seems to happen a lot in the Shotgun News. Big,expensive ads,showing lots of items,but when you try to place a order,they don't have squat ! Can't understand how they can get away with this,but they do. We know who they are.

Re: What's up with SOG??

feeds@yuku.com (beanstrung) — Sat, 11 Apr 2009 09:37:07 GMT

Here's my latest correspondence with SOG. It seems that Trish may have been replaced by Angie, and Angie at least acknowledges the problems and apologizes for them. I did receive two of the four items I ordered. To me, this is an improvement on their customer relations end, but the rest of their organization needs to get everything "clicking", so that the customer service dept is not overburdened with explaining why things don't work the way that they are supposed to....

Re: What's up with SOG??

feeds@yuku.com (600racer) — Sat, 11 Apr 2009 08:55:51 GMT

I guess I didn't word my email right. Still can't get a password. I'll try calling. If that doesn't work I'll just wait til the latest rush dies down. I've only bought from them once anyway.

Re: What's up with SOG??

feeds@yuku.com (Ed Novak) — Sat, 28 Mar 2009 18:30:26 GMT

I sent an email to SOG saying that I was just plain disgusted with being "locked out" after numerous past purchases from them. Received an emailed password and went back to the site. Took some "navigating" and "fiddling" but I re-established my account without a lot of trouble and have ordered a couple of things (ammunitions) since without trouble. The new site is not, I think, "user friendly" but it is navigable and functional.

Re: What's up with SOG??

feeds@yuku.com (600racer) — Sat, 28 Mar 2009 08:16:57 GMT

I'm glad to see I'm not the only one having problems, not that I don't already have enough projects going right now, but I do like to see what they have and prices.

Re: What's up with SOG??

feeds@yuku.com (usernamehasbeentaken) — Fri, 13 Mar 2009 20:04:42 GMT

for the past 3 weeks, I too have been trying to 're-register' on-line with them
to date, 8 different occasions a 'new' password should have been sent to my e-mail addy
and I'm still waiting...for any or all

count me as another 'former' contented customer of theirs
the new website leaves a lot to be desired for those of us on the outside looking in
Bob

Re: What's up with SOG??

feeds@yuku.com (beanstrung) — Fri, 13 Mar 2009 06:00:58 GMT

Bundook wrote:
Bean, Your e-mail dialog with SOG is funny -- almost like the Monty Python's skit on Buying Cheese -- Op, we are fresh out of Stilton...!

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