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What's up with SOG??

Author	Comment
SA58	What's up with SOG??	Lead	[-]
Posts: 603 (03/10/09 08:41 PM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Tags : None They're one of my favorite places to buy from. My FFL should still be on file with them, but with the new site I can't access via my old password... and getting a hold of them via phone is impossible. Impossible, I say! How is anybody placing orders through them??
beanstrung		#1	[-]
Posts: 5118 (03/10/09 09:50 PM) Forum Site Moderator Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	They communicate by e-mail. Here's a good example: (Basically, "we don't have anything you want, even if our web-site said we did. Would you like to order something else?") From: Beanstrung Sent: Monday, March 09, 2009 7:55 PM To: 'sales@southernohiogun.com' Subject: RE: SOG orders 1000002xx & 1000003xx Just cancel the whole thing. At the time I ordered everything, your web-site indicated that all items were in-stock. It seems that your web-site ordering system leaves a lot to be desired. I hope y'all get it worked out… Thanks Anyway, Bean From: sales@southernohiogun.com [mailto:sales@southernohiogun.com] Sent: Monday, March 09, 2009 3:28 PM To: Beanstrung Subject: SOG order 1000002xx Bean, I was waiting for your reply when I seen we just ran out of our 9X18 ammo. We have this ammo on backorder I just don't have any arrival date. Is there another item you might be interested in, or you would you rather me cancel out this order along with order 1000003xx? If you have any questions please let me know. Thanks, SOG, Trish From: support@southernohiogun.com [mailto:support@southernohiogun.com] Sent: Friday, March 06, 2009 11:06 AM To: Beanstrung Subject: Re: SOG order 1000002xx Bean, I can combine the orders for you but we are out of stock on the P64 magazines. Is there anything else on that order? Let me know what you would like to do. Thanks, SOG, Trish From: Beanstrung Sent: Thursday, March 05, 2009 7:07 PM To: 'support@southernohiogun.com' Subject: RE: SOG order 1000002xx Trish, Yes, I still want the 9X18 ammo. Could you combine it with my other order, # 1000003xx, for the Polish P64 magazine? Combining the two might save on shipping costs? My phone number during the day is xxx-xxx-xxxx if you want to call me. Thanks, -Bean From: support@southernohiogun.com [mailto:support@southernohiogun.com] Sent: Thursday, March 05, 2009 1:42 PM To: Beanstrung Subject: SOG order 1000002xx Bean, We are out of stock on the HN32 magazines. Do you still want to purchase the 9X18 ammo? If you have any questions please let me know. Thanks, SOG, Trish --------------------------------------------------------------------------- What part of "shall not be infringed" don't you understand? Joel 3:9-10 Last Edited By: beanstrung 03/10/09 11:03 PM. Edited 6 times.
SA58		#2	[-]
Posts: 604 (03/10/09 10:22 PM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	That sucks! Email? What are they thinking? Why have a phone number that doesn't work? They used to be a tip top place.. what a shame.
beanstrung		#3	[-]
Posts: 5119 (03/10/09 10:59 PM) Forum Site Moderator Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	SA58 wrote: They used to be a tip top place.. When? --------------------------------------------------------------------------- What part of "shall not be infringed" don't you understand? Joel 3:9-10
FLAPJACKHAPPY		#4	[-]
Posts: 142 (03/11/09 07:31 PM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I placed an ammo order for yugo 7.62 x .39 over a week ago i get no anwers to my emails and the phone is impossible . just want to know if they have it-shipped it- or if its on b/o?? For safety sake...use the "BUDDY SYSTEM " this hunting season
Ed Novak		#5	[-]
Posts: 1823 (03/11/09 07:46 PM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I ordered the Polish 7.62x25 ammo about 10 days ago and it arrived today - appears to be good stuff. Now, if I could just get J&G to deliver the Romanian Tokarev I ordered on 2/11/09. NRA Endowment member LECS #2
SA58		#6	[-]
Posts: 605 (03/11/09 08:19 PM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	beanstrung wrote: SA58 wrote: They used to be a tip top place.. When? Well, anytime I've ever ordered from them. I've been using them since I got my 03 back in '01. Everything I ever got from them was under graded. MAS 49/56, CZ52's, you name it. I kind of got away from milsurps for the last 3 yrs or so... I take it they've slid?
Bob In St Louis		#7	[-]
Posts: 1717 (03/12/09 06:31 AM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I have encountered the same thing as Beanstrung. Their new on line system is atrocious; Trish has no clue what is actually in stock, they sell stuff then can't fill orders, and order time has gone from 1 week to 3 weeks before you even receive part of whatever you ordered.
high speed cruise		#8	[-]
Posts: 2842 (03/12/09 09:26 AM) Veteran member Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Almost all problems can usually be traced back to a failure of management. hsc
Aubullet		#9	[-]
Posts: 1061 (03/12/09 10:47 AM) Veteran member Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	If the problem is experienced by people outside the company, then no matter what the root cause, it is totally the fault of management. But that's not who pays for it, the scapegoat is usually found amoung the totally innocent that first voice having to deal with the problem to management. The squeeky wheel gets the pink slip!
Bundook		#10	[-]
Posts: 492 (03/12/09 01:56 PM) Veteran member Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Bean, Your e-mail dialog with SOG is funny -- almost like the Monty Python's skit on Buying Cheese -- Op, we are fresh out of Stilton...! ;-)
mh47		#11	[-]
Posts: 1267 (03/13/09 03:29 AM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I note that they have completely changed their website, my old log-in is no longer good and there is a murky procedure for creating a new one. Also had one experience on placing an order on-line only to get an e-mail that it was out of stock, so I called and canceled. Then next time I called instead of using the on-line stuff, was told that the item listed on the website was not in stock. Have not tried anything with the new site and am a little reluctant to. A shame, have dealt with them in the past and was happy, now things have changed and two in a row went bad.
beanstrung		#12	[-]
Posts: 5120 (03/13/09 06:00 AM) Forum Site Moderator Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Bundook wrote: Bean, Your e-mail dialog with SOG is funny -- almost like the Monty Python's skit on Buying Cheese -- Op, we are fresh out of Stilton...! Link: Cheese Shop Skit ...oh! the cat's eaten it, sorry. --------------------------------------------------------------------------- What part of "shall not be infringed" don't you understand? Joel 3:9-10 Last Edited By: beanstrung 03/29/09 08:46 AM. Edited 2 times.
usernamehasbeentaken		#13	[-]
Posts: 444 (03/13/09 08:04 PM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	for the past 3 weeks, I too have been trying to 're-register' on-line with them to date, 8 different occasions a 'new' password should have been sent to my e-mail addy and I'm still waiting...for any or all count me as another 'former' contented customer of theirs the new website leaves a lot to be desired for those of us on the outside looking in Bob
600racer		#14	[-]
Posts: 35 (03/28/09 08:16 AM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I'm glad to see I'm not the only one having problems, not that I don't already have enough projects going right now, but I do like to see what they have and prices. "Our Constitution was made only for a moral and religious people. It is wholly inadequate to the government of any other." John Adams - 2nd US President
Ed Novak		#15	[-]
Posts: 1862 (03/28/09 06:30 PM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I sent an email to SOG saying that I was just plain disgusted with being "locked out" after numerous past purchases from them. Received an emailed password and went back to the site. Took some "navigating" and "fiddling" but I re-established my account without a lot of trouble and have ordered a couple of things (ammunitions) since without trouble. The new site is not, I think, "user friendly" but it is navigable and functional. NRA Endowment member LECS #2
600racer		#16	[-]
Posts: 36 (04/11/09 08:55 AM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	I guess I didn't word my email right. Still can't get a password. I'll try calling. If that doesn't work I'll just wait til the latest rush dies down. I've only bought from them once anyway. "Our Constitution was made only for a moral and religious people. It is wholly inadequate to the government of any other." John Adams - 2nd US President
beanstrung	Update...	#17	[-]
Posts: 5171 (04/11/09 09:37 AM) Forum Site Moderator Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	Here's my latest correspondence with SOG. It seems that Trish may have been replaced by Angie, and Angie at least acknowledges the problems and apologizes for them. I did receive two of the four items I ordered. To me, this is an improvement on their customer relations end, but the rest of their organization needs to get everything "clicking", so that the customer service dept is not overburdened with explaining why things don't work the way that they are supposed to. From: Sales Representative [mailto:sales@southernohiogun.com] Sent: Tuesday, March 31, 2009 1:26 PM To: Beanstrung Subject: SOG Order # 100000932 Bean, Unfortunately, our website does not have the capability to keep up with our inventory, as business has been extremely busy. We are currently out of stock on the Hungarian ap7 mags, and the 9x18 ammunition. At this time, we do not have any similar items to substitute. We do have the cz70 mag and the tokarev mag in stock, so please let me know if you would like to cancel, change your order, or go ahead and ship the two available items. Very sorry about the inconvenience and delay. Thank you! Angie SOG --------------------------------------------------------------------------- What part of "shall not be infringed" don't you understand? Joel 3:9-10 Last Edited By: beanstrung 04/11/09 09:40 AM. Edited 3 times.
glock40man		#18	[-]
Posts: 163 (04/11/09 10:52 AM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	This has happened to me with several other venders. If you don't have the product,take it off the website ! Don't punch the customers credit card and place it on back order. This seems to happen a lot in the Shotgun News. Big,expensive ads,showing lots of items,but when you try to place a order,they don't have squat ! Can't understand how they can get away with this,but they do. We know who they are.
usernamehasbeentaken		#19	[-]
Posts: 476 (04/11/09 07:50 PM) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	quote - "Big,expensive ads,showing lots of items,but when you try to place a order,they don't have squat" Amen! any company that does this on a continuous basis runs the risk of acquiring a 'reputation' of poor CR and once acquired, may prove financially fatal that's too bad, as many here remember how SOG used to be Bob
empirearms		#20	[-]
Posts: 343 (04/12/09 10:30 PM) Veteran member Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts Report Post	usernamehasbeentaken wrote: quote - "Big,expensive ads,showing lots of items,but when you try to place a order,they don't have squat" Please remember that all ads in "Shotgun News" and Gun List" must be submitted six weeks in advance of publication-date, which means that by the time the paper is published many of the items will already be SOLD OUT. Another reason why Empire Arms does not advertise in either of those publications. I figured out sixteen years ago that the internet is the only logical way to do things. . . the down-side is that many "impulse-buys" are made whilst sitting-down reading a catalogue in the smallest room of the house. Dennis Kroh, owner our home page

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